Most frequent questions about our soles

What are the sizes available

The available sizes are displayed directly for each product and may vary depending on the available stocks. All the sizes displayed on the site are European sizes (EU), for UK and US sizes, please refer to our size guide. Our sizes starts with 19 for babies and children and go to size 47 for adults.

With what style of shoes are they compatible

Our soles are compatible with all shoe styles, unless otherwise indicated in the description. Most of our models have cutting marks at the foot fingers to allow perfect adjustment.

Can I wear them with socks

Yes, you can use socks without problem, provided they are not too thick.

Can I transfer my soles from one pair of shoes to another

Yes, you can easily transfer your soles from one pair of shoes to another. If you have shoes that require a specific cutting, you can use two pairs of different soles.

How to clean my soles

Just clean them with lukewarm water and soap, then let them dry in the open air. We do not recommend going to the washing machine.

Are my soles guaranteed

Yes, they are guaranteed 2 years from the date of purchase. In the event of a manufacturing defect, we will offer you a replacement of the defective pair at our expense. Only the original, intact and not modified items are covered. This warranty does not cover the damage caused by normal wear, negligence, poor maintenance, improper use, exposure to a substance or an environment that degrades the product

How to exchange or return a product

We take the satisfaction of our customers very seriously, which is why all orders are covered by a guarantee satisfied or reimbursed for 15 days after receiving them. If you want an exchange, simply contact us and we will offer you a free label to exchange your product. If you want a refund, you will need to obtain a return form to return your order to our warehouses. For more information, you can consult our return policy.